Using Connected Service

Using Remote Control

The Remote Control can be used from the home screen.

  • There may be a delay time between the device operation and the actual execution of an operation on the vehicle when using Remote Control.
  • If the ignition switch/power switch has not been switched on for 9 days or longer or there is frequent communication with the communication unit, signal detection on the vehicle side will no longer be possible and the Remote Control will be temporarily unusable.
  • When the vehicle is in a location subject to weak radio wave signals, such as an underground parking garage, communicating with the system may be difficult, therefore, the location indication may be incorrect and/or operations may not be able to be performed.
  • If the engine has not been started for a long period of time and the doors are repeatedly opened and closed, the remaining battery charge level could be low. In this case, start the engine and let it run for 5 minutes or longer to charge the battery.
  • TypeA TypeC TypeD If the remaining battery charge level is low as indicated above, a message is displayed on the multi-information display and a low battery charge warning beep may be activated for some vehicles. In this case, the following Connected Service functions will not be available.
    Vehicle Status Alert / Remote Control

The Remote Control operation record is stored in the INBOX.

Using Remote Control, operations can be implemented by touching and holding an icon for the desired operation.
(Example) Door Unlock

A pop-up message is displayed when each type of request is sent. The results of execution can be checked from the Inbox.
Using the Menus of the MyMazda APP/INBOX/Category Tab/Active History

  • Operations are not executed if you release your finger from the screen before the round meter completes its circle.
  • Even if a request transmission is successful, an error may occur with execution of the operation on the vehicle side due to a cause such as a door left open. If an error occurs, a pop-up message is displayed.
  • You can check the results of a remote control operation at MESSEGE CENTER from MENU.
    Using the Menus of the MyMazda APP/INBOX
  • If the push notification setting is turned off, push notifications for the operation execution results to the vehicle are not sent.

Remote Engine Start (Except manual transmission vehicle) GE/DE

Start the engine using the Remote Control.
Press and hold [START]. When the engine starts, the temperature of the climate control is kept at the same temperature as when the engine was last turned off.

Never start the engine while inside an enclosed space where the exhaust fumes can build up, such as a garage or a poorly ventilated parking garage or structure. Exhaust fumes are hazardous and can cause poisoning or death.

  • DO NOT use remote start if the vehicle's fuel level is low.
  • If the engine was last turned off with the A/C turned off, the rear window defogger, windshield wiper de-icer and mirror defoggers will automatically turn on if the outside temperature is 40 F (5 C) or less to melt any snow and ice.
  • No functions will operate if the key is located inside the car.
  • No functions will operate if all of the doors are not locked.
  • Engines started by Remote Engine Start will turn off for safety reasons if an operation such as opening the doors is performed.
  • If the vehicle is under any of the following conditions, the Remote Engine Start will not operate:
     -The shift lever is in a position other than [P].
     -The vehicle’s key is in the cabin.
     -Any door, the trunk or liftgate is open.
     -The brake pedal is depressed.
     -The theft-deterrent system is operating.
  • To prevent an accident when starting the engine, perform the following operations after parking the vehicle:
     -Apply the parking brake.
     -Shift the shift lever to the [P] position.
     -Do not leave the vehicle’s key in the cabin.
     -Close all the doors and the trunk or liftgate.
  • When using the Remote Engine Start for the first time, the guidance is displayed.
  • If an accessory Remote Engine Start is equipped, the Remote Engine Start/Stop will not function.
  • After operating the Remote Engine Start, the engine can be started for a period of 15 minutes.
    However, the engine will stop automatically under any of the following conditions:
     -A door, the trunk or liftgate is opened.
     -The push button start is pressed.
     -The shift lever is shifted to a position other than [P].
     -The brake pedal or accelerator pedal is depressed.
     -15 minutes have elapsed since the engine was started using the Remote Engine Start.
     -An engine stop request is made using the Remote Engine Start.
     -The fuel level is low.
  • The Remote Engine Start can only be used 2 times while the vehicle is not driven. After the vehicle is driven, the use count is reset.

Remote Engine Stop (Except manual transmission vehicle)GE/DE

Turns off the engine by Remote Control.
Scroll down the [START] button in the center of the screen to display [STOP], and press and hold [STOP].

The engine cannot be turned off if it was started by the push button start.

  • If the engine has been started using the Remote Engine Start, the Remote Engine Stop can be used.
  • If the engine is started with the push button start, if cannot be stopped with the cell phone.

Remote Door Lock

Locks the doors using the Remote Control.
Press and hold the lock icon.

Remote Door Unlock

Unlocks the doors using the Remote Control.
Press and hold the unlock icon.

  • Neither door locking nor unlocking with the Remote Control will work if the car is in the following conditions:

    –The engine is running. (However, except when using Remote Engine Start)
    –The key is left inside the vehicle.
    –Any door is open.
    –The trunk/liftgate is open.

    • TypeB The Remote Door Lock cannot be used when the push button start system function and advanced keyless function are set not to operate to prevent them from aff ecting medical devices such as pacemakers.

    Remote Hazard Light

    The hazard warning lights can be turned off using the Remote Control.
    Additionally, when the hazard warning lights flash, the horn sounds 2 times. (The number of times the hazard warning lights flash differs depending on the vehicle model.)

    Turn off the hazard warning lights.
    Flash the hazard warning lights and sound the horn.

    • Does not operate if any door, the trunk, or the liftgate is open. (Except Type C)
    • Cannot be used when the engine is started/ignition is switched ON. (Except for engine starting using remote engine starter)
    • If the vehicle’s hazard warning light switch is on (lights are flashing), the hazard warning lights cannot flash even if you touch . (Even if you touch on the cell phone screen to turn it off, the hazard warning lights cannot be turned on.)
    • To prevent adverse dffects on medical devices such as pacemakers, this function cannot be used if the push button start system function and the advanced keyless function are set not to operate.
    • TypeA TypeC TypeD
       -The remote hazard warning lights will not operate if all of the doors, the trunk or the liftgate are not closed.
       -The remote hazard warning lights will not operate with the vehicle’s key in the cabin.
      • The hazard warning light flashing is stopped by performing any of the following operations while they are flashing:
         -Any door, the trunk or liftgate is opened.
         -The ignition switch/power switch is switched ON or the engine is started using the push button start.
      • To prevent adverse effects on medical devices such as pacemakers, this function cannot be used if the push button start system function and the advanced keyless function are set not to operate.

    If the vehicle’s hazard warning light switch is on, flashing of the hazard warning lights operates when performing any of the following operations after turning off the lights using the Remote Hazard Light:
     -Any door, the trunk or liftgate is opened.
     -The ignition switch/power switch is switched ON or the engine is started using the push button start.

    Remote Charge ControlEV/PHEV

  • Remote Start Charge
  • Once you have your vehicle ready for charging, you can begin charging the remaining battery using the Remote Charge Control.
    Press and hold [START] on the home screen.

  • When the vehicle meets all of the following conditions, the Remote Start Charge operates.

    -The shift lever is in the P position.
    -The vehicle is not 100% charged.
    - The charging plug is connected to the vehicle correctly.
    -The vehicle is not currently being charged.

    • For details on charging, refer to the vehicle owner’s manual.
  • Remote Stop Charge
  • The charging can be stopped using the Remote Control.
    Scroll down from [START] to display [STOP] in the center of the screen, and then press and hold [STOP].

    Remote Climate ControlEV/PHEV

  • Remote Climate Start
  • When the air-conditioning system is not operated, you can use the Remote Control to operate the air-conditioning in the cabin.
    Swipe the home screen to the left, press and hold, and the climate control settings screen is displayed. After selecting the temperature setting and the defogger on/off on the setting screen, press theSENDbutton.

  • If the vehicle is in any one of the following conditions, the Remote Climate Control start will not operate.

    - The power switch is switched to ON or ACC.
    -A door hood is open.
    -The remaining battery charge level is low.

    • Even if the climate control system has operated, if any condition other than the above occur, the climate control system stops automatically. (Except for liftgate)
    • The climate control system operated by the Remote Climate Control stops automatically after 30 minutes.
    • If quick charging is started/ended while the Remote Climate Control is operating, the climate control system stops automatically.
  • Remote Climate Stop
  • The climate control in the cabin can be stopped using the Remote Control.
    Swipe the home screen to the left, and then press and hold the Remote Climate Control stop icon .

    If started using the following methods, the remote climate system can be stopped.
    -Started using the Remote Climate Control
    -Started by setting the vehicle’s timer climate control