Connected Service Manual

Using Connected Service

Using Vehicle Malfunction Notification

If a malfunction occurs with the vehicle, notifications of the malfunction conditions are as follows:

  • Example of a notification in the instrument cluster (The display differs depending on the vehicle model.)
  • Example of a notification on the center display (The display differs depending on the vehicle model.)
    A notice of a significant malfunction.
    If a serious malfunction occurs, the malfunction information is displayed by a pop-up message.
  • Information display on the Vehicle Status Monitor
  • Depending on the type of malfunction that occurred, there are differences in the types of notices.
  • For details about the indications in the instrument cluster and in the center display, refer to the owner’s manual of the vehicle and the Mazda Connect Owner’s Manual.
  • When contacting roadside assistance from the vehicle, refer to Mazda Connect Owner’s Manual and use the hands-free function. Roadside assistance can also be contacted through the MyMazda APP.

If a malfunction occurs in the vehicle, the MyMazda APP will also be linked with the malfunction information through the system.
If the vehicle cannot be driven due to a certain malfunction, the device receives information about the malfunction and a notice will be displayed without having to launch the MyMazda APP. Touching the notice on the display shows the details of the malfunction.

*Display differs depending on the market

On the malfunction alert screen, roadside assistance or a dealer can be contacted. Past notices can be checked from the Inbox.
Using the Menus of the MyMazda APP/INBOX

[In Case of a Serious Malfunction] (U.S.A.)

  • Touch CALL ROADSIDE ASSISTANCE to make a call to roadside assistance.
  • By touching CALL DEALER the driver can call a dealer.

[In Case of a Serious Malfunction] (Canada)

  • When you touch [MAZDA CANADA ROADSIDE], the Mazda Canada Roadside application is displayed. If the Mazda Canada Roadside application has not been installed, the Apple Store or Google Play is displayed.
  • By touching CALL DEALER the driver can call a dealer.

[In Case of a Non-Serious Malfunction] (U.S.A.＆Canada)

  • Touch CALL DEALER to make a call to your preferred dealer.
  • When you touch SCHEDULE SERVICE, a service-in reservation screen to the dealer is displayed.