For roadside assistance, emergency travel expense reimbursement inquiries, road service reimbursement or travel planning assistance, please contact our Roadside Assistance Program at 1-877-756-2932.
WITH OUR ROADSIDE ASSISTANCE APP, YOU HAVE OPTIONS
With our new Roadside Assistance app, peace of mind is right where you need it. Quick links allow you to let us know which service you need, including whether you’re out of gas, need a boost or are locked out. Use the GPS on your phone to allow service personnel to pinpoint your location, track the progress of service personnel in real time, receive text notifications, and connect to a live agent any time.
Coverage is concurrent with the 36 month "Basic Warranty Coverage" regardless of mileage and expires after 36 months from the vehicle warranty start date unless purchased in conjunction with a Mazda Added Protection plan.
- Tire Service and other Road Service (labour performed at disablement site).
- Service Calls (delivery of fuel, battery boost and winching).
- Towing of disabled vehicles is covered to the nearest Mazda Dealer up to 100 km, or to the Mazda dealer of choice if within 50 km of the nearest Mazda dealer (one tow per disablement).
Road Service Reimbursement
In the event a service other than the Mazda Roadside Assistance Program is utilized, we will reimburse up to a maximum of $200 for towing and up to $100 for other disablements.
Emergency Lock-Out Service
If you have locked your keys in your vehicle, Mazda Roadside Assistance will dispatch a service facility to attempt to gain entry into your vehicle. (Cost of labour and/or replacements keys not included.) In the event that access cannot be gained, your vehicle will be towed according to your Mechanical Breakdown towing benefits.
Emergency Travel Expense Reimbursement
Should your vehicle become disabled due to collision or mechanical breakdown while you are more than 100 km from your residence address, we will reimburse you up to $300.00 (in total) for reasonable emergency expenses (when not covered by insurance).
- Local lodging and meals
- Commercial transportation to your destination and return trip after repairs are completed
Travelling Benefits and Travel Planning
When you plan your next road trip, our Travel Planning Counselors will provide comprehensive information on the most time-saving or scenic routes to your destination. This service includes easy-to-follow maps, a highlighted travel planner specific to your route and destination, travel tips, driving information and other useful material to make your trip more enjoyable.
The Mazda Roadside Assistance Program is included with all Mazda Added Protection Series 12 plans. Service will be provided to the driver of the registered Mazda vehicle. Mazda Roadside Assistance benefits are transferable to subsequent owners of the vehicle subject to the terms and conditions applicable to the transfer of Mazda Added Protection.