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Vehicles

MORE HUMAN IN NATURE

We created the Mazda CX-50 to enhance your experience of the outdoors, so you can connect to nature, to the road, and everything along the way. Our latest iActiv AWD technology connects you seamlessly to the terrain while Mazda Intelligent Drive (Mi-Drive) technology levels up the driving experience with off-road and sport driving modes to make every trip a thrilling ride.

EXPLORE THE MAZDA CX-50

PRECISION AND PERFORMANCE

The sculpted curves and bold contours of the Mazda3 makes it a standout in its class, with a refined, human-centric interior that will ignite the driver in you. Our latest Skyactiv engines combine outstanding performance with excellent fuel economy while offering responsiveness and that unique Mazda fun-to-drive feeling.

EXPLORE THE MAZDA3

LEAD WITH PURPOSE

Mazda’s first electric car represents a new standard in EV performance with 200 lb-ft torque and 143 hp, for an immediate response when you press the accelerator. From the sustainably sourced luxury materials in the cabin to the lightweight battery, our first-ever EV was designed holistically to produce fewer CO2 emissions during its entire lifecycle.

EXPLORE THE MAZDA MX-30 EV

DESIGNED TO MOVE YOU

The MX-5 Soft Top is informed by our human-centric engineering philosophy. From our advanced Skyactiv-Vehicle Dynamics for fuel-efficient driving to our new Kinematic Posture Control (KPC) to stabilize cornering posture, we are refining the classic roadster.

EXPLORE THE MAZDA MX-5 SOFT TOP
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DISCOVER MAZDA

MAZDA CONNECT

STAY IN TOUCH WHEREVER YOU GO

Black dashboard with Mazda Connect screen displaying numerous apps

Explore our next-gen infotainment system that allows you to stay connected wherever you go with Apple Car Play™, Android Auto ™, Bluetooth® and Navigation.

CHOOSE YOUR VERSION

All 2022 and 2023 models, 2019, 2020 and 2021 Mazda3, and 2020 and 2021 Mazda CX-30
All 2019 & 2020 Mazda vehicles except Mazda3, Mazda CX-30, or any 2018 or older model year. LEARN MORE

BEGIN YOUR JOURNEY WITH MAZDA CONNECT

Driver’s hand reaches down to adjust controls on Mazda Connect console next to gear shift.

INFORMATION AT YOUR

FINGERTIPS

Information you need, when you need it.

DOWNLOAD OWNER’S MANUAL

ENTERTAINMENT FOR YOU

Explore your ultimate entertainment space

DOWNLOAD OWNER’S MANUAL
Hand on steering wheel with Mazda Connect screen visible on dashboard
Dashboard showing Mazda Connect screen with “Communication” tab highlighted

SMARTPHONE INTEGRATION

Let our next-gen technologies make driving convenient for you.

DOWNLOAD OWNER’S MANUAL

STAY CONNECTED FROM

EVERYWHERE

Communicate with your loved ones wherever you go.

DOWNLOAD OWNER’S MANUAL
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Dashboard with Mazda Connect screen displaying road map

EASY NAVIGATION

Get the best routes to reach your destination.

DOWNLOAD OWNER’S MANUAL

PERSONALIZED SETTINGS

Customize your settings to suit your convenience and comfort.

DOWNLOAD OWNER’S MANUAL
Woman with hands on steering wheel and Mazda Connect display visible in background.

SUPPORT

Keep your system updated to get the latest maps and music information.

White Mazda MX-30 EV driving along urban street past blurred trees and facades
MAP UPDATES

Update your map data to the latest version.
*Updates after the free update period will be subject to fees.

LEARN MORE

COMPATIBILITY

Check here to see if your mobile device is compatible.

CHECK MY DEVICE
Driver holding phone displaying map information with Mazda Connect screen visible on dashboard

GRACENOTE DATABASE UPDATE

Update the Gracenote database to the latest version.

DOWNLOAD UPDATE FILE

FREQUENTLY ASKED QUESTIONS

Siri is off. To use Apple CarPlay™ with your vehicle, Siri needs to be turned on.

There is miscommunication between the Mazda Connect and your iPhone. Disconnect the connector cord from the USB port once and then reconnect it.

Only applications compatible with Apple CarPlay™ are displayed on the screen.

If you are having difficulty using Siri, visit the Apple support site or contact Apple.

Check the volume of the audio on the device connected via Bluetooth®. The volume on some devices connected via Bluetooth® can be adjusted.

The iPhone language setting is incorrect. Make sure that the iPhone language is set correctly. (Example: US English and UK English)

The Android Auto app is required on your Android™ smartphone. Download the Android Auto app from the Google store.

There is miscommunication between Mazda Connect and your Android™ smartphone. Disconnect the connector cord from the USB port once and then reconnect it.   Your Android™ smartphone cannot be paired because another device is connected via Bluetooth®. Disconnect the other device’s Bluetooth® connection, disconnect the connector cord of the Android™ smartphone from the USB terminal once, and then reconnect it.

Only applications compatible with Android Auto™ are displayed on the screen.

If you are having difficulty using the voice recognition, visit the Android Auto™ support site.

Check the volume of the audio on the device connected via Bluetooth®. The volume on some devices connected via Bluetooth® can be adjusted.

Bluetooth® audio allows you to play music wirelessly through your vehicle’s audio system using a compatible, Bluetooth®-equipped device that has been paired with the system.

Click here to see if your Bluetooth®-equipped device is compatible.

When your paired phone is in the vehicle and turned on, you can make and answer calls without touching your phone. Just follow these simple commands and the system will walk you through the rest of the commands with ease. At any time you may press the TALK button and after the beep say:

“CALL” + the person’s name you want to call (example: “CALL JOHN SMITH”).

“DIAL” + the number you want to dial (example: “CALL 555-1212”).

“REDIAL” to call the last contact dialed.

The system uses your device’s mobile service, so the same level of performance will apply. For example, if you experience static on your smartphone due to low signal strength, then you will also experience static using voice recognition.

To access help for using voice recognition:

Press the TALK button.

After the beep, say, “HELP” for options in your current area of operation.

The battery performance of your mobile device depends on many factors, including the features and settings you use. Utilising the Bluetooth® feature in some devices may drain the device’s battery more quickly. To preserve battery strength, turn Bluetooth® off when you are not using it.

Yes. Tilt or turn the multimedia commander and move the cursor to the desired icon for play, pause, forward or skip. Press the multimedia commander to select the desired icon.

Audio quality will vary by device, network and music files.

Yes, you can listen to an iPod or other compatible portable audio player through your vehicle’s speakers using the USB mode.

This may be due to an improperly adjusted volume control setting on the mobile phone or audio device. For best performance when using Bluetooth®, first adjust the volume level on your mobile phone or audio device to the highest possible level before distortion starts, then adjust the volume on the audio system.

Some vehicles exhibit low volume when using Bluetooth®. This requires the audio volume to be turned unusually high to achieve normal listening levels. When you’re finished using Bluetooth®, reduce the volume level again because the audio system re-engages and high volumes can occur on other modes including radio or CD.

You can import up to 5,000 contacts from your connected phone via Bluetooth®, including address and image, when applicable.

After updating the operating system of your mobile device (such as Windows, AndroidTM or iOS), pairing information may be invalidated. If this occurs, follow the pairing procedure to add it again. Similarly, if your retailer updates the vehicle software you may need to re-pair your device.

Delete the handsfree system from the Bluetooth® menu on your phone and delete your phone from the Bluetooth® menu on the handsfree system. Follow appropriate procedures to connect or pair your phone.

Speak in a normal voice, not too fast, too slow, or too loud. When speaking a contact’s name, speak in a fluid manner. Do not pause between first and last names.

This is the normal operation of the iPhone and it is not affected by the Bluetooth connection to the Mazda Handsfree System. The album or playlist will have to be manually selected to continue playing it.

REGISTRATION

Your username is the login name you entered during the registration process, when you created your navigation user account. If you forget your username, you can also use your email address as a username. Alternatively, use our Forgot username or password page to recover your username.

If you forget your username, you can also use your email address as a username. Alternatively, use our Forgot username or password page to recover your username and/or password.


UPDATING - THE UPDATE PROCESS

The download time depends on your internet speed. To download content, you are advised to use a broadband internet connection.


UPDATING - COMMON QUESTIONS / PROBLEMS

Mazda offers free map updates for 3 years (5 years for Europe). After 3(5) years you must purchase updates.


MAZDA UPDATE TOOLBOX – GENERAL QUESTIONS

Mazda Update Toolbox is a free computer tool used to manage the content on your SD Card, create backups, and download and install maps and updates.

You can download the Mazda Update Toolbox installer from the Support page for free.

Once a new version of Mazda Update Toolbox is available, the program will automatically instruct you to update your current version. If you would rather not work with this automated feature, you can choose to install the newest Mazda Update Toolbox from the site, and download the installation program accompanying the latest version of Mazda Update Toolbox.

If you made a backup with Mazda Update Toolbox, you can restore the original configuration from the backup file stored on your computer. Otherwise,please contact your retailer for a replacement SD card.

COMMON ERROR MESSAGES IN MAZDA UPDATE TOOLBOX

This problem can be solved by connecting a SD card to Mazda Update Toolbox, and only then attempting to update.

This error is caused by an Anti-virus program, called G-Data Antivirus, because of a function called WEB PROTECT that runs in the back, even when G-Data Antivirus looks deactivated. Once WEB PROTECT is turned off, the error code is not displayed anymore and downloads start properly and finish without problems. If you have trouble turning this function off, please get in touch with the manufacturer of the software.


GENERAL

GPS navigation helps you find the most efficient routes to your destinations, saving you time, fuel and money. Your Mazda navigation system gives you more than just directions from A to B, it helps you to find the things you need, the nearest car park, hotel, fuel station or restaurant. With the added benefits of traffic information, it will also offer an alternative route when your usual route is congested. For peace of mind, it can pinpoint your exact location should you need roadside assistance.

The Mazda navigation system is designed to meet safety regulations and automotive specifications. The unit links into the vehicle electronics, such as the speed sensor and gyro sensor, to provide dead reckoning when the GPS signal is lost thus keeping you on track. The screen size and quality is optimized for viewing and is also ergonomically positioned on the dashboard to ensure minimal driver distraction. Combined with all other multimedia functions, in-dash navigation enables a more comfortable driving experience.

An up-to-date map guides you with the most accurate and efficient routing to help you save time. The road network is constantly changing, but having a fresh map ensures you have the wealth of information you need to find your destination with ease. This includes new and updated road networks, new build up areas and thousands of Points of Interest - from fuel stations to airports and from restaurants to hotels. With a new map you can be comfortable knowing that you have the latest information available for your Navigation System, providing you with a better travel experience whether on business or leisure.

Mazda uses HERE Maps as their provider as they are the world leader in premium-quality digital map data and content. The HERE map is built on the roads of the world by over 2,000 geographic analysts and produces a map that the world turns to 100 million times each day.

HERE Maps is Mazda’s digital map provider and is the world leader in premium-quality map data and content. HERE Maps drive most of the in-car navigation systems made in both Europe and North America. To find out more, visit www.here.com.

Updated maps are generally available every year. To be informed when a new map product becomes available for your navigation system, register here or sign up in the Mazda Update Toolbox.

Map Reporter is an exclusive, easy way to inform Mazda’s map supplier HERE about changes on the roads you drive and the POI’s you are interested in. Millions of people everywhere help keep HERE’s maps fresh in by this method. With its user-friendly Web interface, you can pinpoint the exact location where a map change may be needed. Simply visit mapcreator.here.com, point, click and report changes.

We all know shortcuts within our local areas that we use avoid rush hour traffic or poorly timed traffic lights. Navigation systems calculate routes using the detailed information within the map database and take into account various circumstances including actual distance, average speed, physical / functional classification of the road, turn restrictions and more. Personal preferences can be factored into the route if your navigation system offers the functionality to input preferences into the system. Such preferences could include motorways, toll roads, emphasizing speed over distance, and allowing the user to avoid specific roads or areas.


MAZDA UPDATE TOOLBOX AND CONTENT INSTALLATION

Mazda Update Toolbox is a free computer tool used to manage the content on your SD Card, create backups, and download and install maps and updates.

You can download the Mazda Update Toolbox installer from the Support page for free.

Once a new version of Mazda Update Toolbox is available, the program will automatically instruct you to update your current version. If you would rather not work with this automated feature, you can choose to install the newest Mazda Update Toolbox from the site, and download the installation program accompanying the latest version of Mazda Update Toolbox.

Mazda Update Toolbox is currently compatible with Windows 7, Windows 8(8.1), Windows 10, and OSX 10.10 and later. If you use an unsupported platform, please contact your retailer for more information.

If you have a backup, you can use Mazda Update Toolbox to recover your SD card. If not, we suggest you to contact your car retailer.