You may service your vehicle at any Mazda dealership. Please make sure to have your maintenance booklet validated when scheduled maintenance is performed. Building a relationship with your Mazda dealership offers many benefits.

As dealership personnel become familiar with you and your vehicle needs, you’ll enjoy recommendations to keep your Mazda operating at optimum performance. When you are considering trading in your current vehicle, awareness of the vehicle history will help the dealership provide you with the best resale or trade-in value.

You require a letter from Mazda certifying your vehicle’s compliance with all safety and emissions standards. Mazda Canada Inc. only processes request forms for vehicles that were distributed and sold as new in Canada. Requests are processed in the order they arrive with processing time being approximately 10 business days from the day of receipt.

For vehicles originally distributed and sold as new in the USA. Please access the International Import/Export Request Form at the Mazda North American Operations website here or contact their Customer Experience Center at 1(800)222-5500 for more infomration. 

To receive documentation for a vehicle sold as new in Canada, you must obtain and complete an Export/Import Request Form. Once completed, send to the Mazda Canada Inc. office. If you have any problems downloading this document, please contact the Customer Relations Department for Mazda Canada Inc. at 1(800)263-4680 for assistance.

Mazda Unlimited and Mazda New Vehicle Limited Warranty do not provide for a courtesy vehicle. Customers who purchased Mazda Added Protection extended warranty receive the benefit of a rental vehicle while the vehicle is in for a warrantable repair. See the Mazda Added Protection section for details of the program and rental coverage limitations.

Your local Mazda dealership management is best placed to address any complaint you may have. If a service or sales grievance has not been addressed by the manager of a specific department, please contact the general manager at your local dealership.

If you have followed this process and are still not satisfied then you may address your concern through Mazda Canada Customer Relations at: 1(800)263-4680 within 48 to 72 hours. Please make sure you have available:

• Vehicle Identification Number
• Vehicle odometer reading
• Dealership name
• Dealership contact information
• Approximate dates and time original event occurred
• Detail of concern or issues

For information on how to contact Mazda Canada, visit the Contact Us page on our website.

To find a Mazda dealer, visit the Find a Dealer page tool on our website.

To find out if you qualify for Mazda's Grad Program, visit the Grad Program page on our website.

Call Mazda Canada Customer Relations at 1(800)263-4680 or send us your Change Of Address card, which can be found in your warranty booklet.

Call Mazda Canada Customer Relations at 1(800)263-4680 or send us your Change Of Address card, which can be found in your warranty booklet.