FREQUENTLY ASKED QUESTIONS

COVID-19 Support

General

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  • What steps is Mazda Canada taking to ensure their employees’ safety during this time?

    • At Mazda Canada, safety remains our top priority, and we continue to operate under the guidance of provincial and federal government and public health officials. Our corporate workplaces are currently closed, with employees working from home. Our dealerships have also put additional precautionary measures in place to ensure the safety and comfort of their customers and employees.

Dealership

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  • What measures is Mazda taking to help ensure their dealerships are safe for employees and customers?

    • At Mazda Canada, our team is committed to serving you safely and reliably and our dealerships have implemented new safety measures. While practices vary by dealership, they typically include, but are not limited to, access to sanitizing products, enhanced social distancing measures, and frequent cleaning of high-traffic areas and vehicles.

      Some dealerships are also offering at-home test drives, as well as vehicle pickup and delivery for service appointments.

      Reach out to your local dealership for more information about their safety initiatives.

Delays and Parts

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Maintenance and Emergencies

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  • Legal

    • ◆Advertising not applicable in Quebec. No monthly finance payments for 120 Days (payment deferral) available to eligible retail customers who finance a new and previously unregistered Mazda model (on approved credit through Scotiabank) from an authorized Mazda dealer in Canada. No interest accrues during the first 90 days. Contract will be extended accordingly. After this period, interest begins to accrue and the purchaser will repay principal and interest over the term (but not until 120 days after the contract date). Customers are responsible for the down payment (if applicable), license, and insurance payment upon contract signing. Offer subject to change/cancellation without notice. Offer period January 5-February 1, 2021.

      ▲0.5% APR Purchase Financing is available on all new 2021 models. Terms vary by model. Representative example based on a financed amount of $30,639 for the 2021 CX-5 GX (NVXL81AA00) the cost of borrowing for a 36-month term is $237, monthly payment is $858 with $0 down payment, total finance obligation is $30,876. Offer includes freight and P.D.E. of $1,950, $10 OMVIC fee, $20.00 Tire Stewardship fee (all models – covering the cost to Mazda Canada of collecting and recycling tires), $100 Air Conditioning charge and $59.38 PPSA. Offer excludes HST.

      ▼i-Activ AWD Credit offer is available to qualifying retail customers who cash purchase/finance/lease a select new and previously unregistered, in-stock 2020/2021 Mazda model from an authorized Mazda dealer in Canada between January 5–February 1, 2021. Eligible models and maximum credit amounts are: $500 on 2021 Mazda3/Mazda3 Sport, 2020/2021 CX-3, 2021 CX-30; $750 on 2020 Mazda3/Mazda3 Sport; $1,000 on 2020/2021 Mazda6, 2021 MX-5 ST, 2021 MX-5 RF, 2020/2021 CX-5, 2020/2021 CX-9 models. Customer can elect to substitute a cash discount in place of i-Activ AWD Credit. Cash discount substitute applied before taxes. Some conditions apply. See dealer for complete details.

      Licence, insurance, taxes and down payment (where applicable) are extra and may be required at the time of purchase. Dealer order/trade may be necessary on certain vehicles. Offers valid January 5–February 1, 2021, while supplies last. Lease and finance on approved credit for qualified customers only. Offers subject to change without notice. Visit mazda.ca or see your dealer for complete details.

      *Mazda Unlimited refers only to an unlimited mileage warranty program under the terms of which there are no mileage limitations on the following specific Mazda warranties: (i) 3-year new vehicle; (ii) 3-year roadside assistance; (iii) 5-year powertrain; and (iv) 7-year anti-perforation. Mazda Unlimited is standard on all new models. All Mazda warranties remain subject to the terms, limitations and restrictions available at mazdaunlimited.ca.

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