FREQUENTLY ASKED QUESTIONS
General
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What steps is Mazda Canada taking to ensure their employees’ safety during this time?
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At Mazda Canada, safety remains our top priority, and we continue to operate under the guidance of provincial and federal government and public health officials. Our corporate workplaces are currently closed, with employees working from home. Our dealerships have also put additional precautionary measures in place to ensure the safety and comfort of their customers and employees.
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Can I still contact Mazda’s customer service team?
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Yes, our Customer Assistance team is still available to assist you with any questions or concerns via telephone, email or fax. For contact details, please visit: mazda.ca/en/about/contact-us/
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Is Mazda making any changes to their existing offers?
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No, we currently have no plans to change our current in-market offers. Please visit our offers page to view our current competitive finance and lease rates.
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Dealership
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Are Mazda’s dealerships open?
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All of our dealerships are now open. However there may be changes to their services. Contact your local dealership to confirm their hours of operation and available services prior to visiting.
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What measures is Mazda taking to help ensure their dealerships are safe for employees and customers?
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At Mazda Canada, our team is committed to serving you safely and reliably and our dealerships have implemented new safety measures. While practices vary by dealership, they typically include, but are not limited to, access to sanitizing products, enhanced social distancing measures, and frequent cleaning of high-traffic areas and vehicles.
Some dealerships are also offering at-home test drives, as well as vehicle pickup and delivery for service appointments.
Reach out to your local dealership for more information about their safety initiatives.
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Delays and Parts
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Will there be a delay in manufacturing Mazda vehicles?
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While we have been experiencing some delays in transit times, we are maintaining consistent communication with our logistical partners to effectively manage any delays and to create a seamless experience for our customers.
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Will my existing pending car order be impacted or delayed?
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We strongly encourage you to contact your local dealership for information regarding any existing pending car orders.
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Will there be a delay in receiving parts for maintenance?
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We strongly encourage you to contact your local dealership for information regarding any pending parts orders.
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Finance and Warranty
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What can I do if I am unable to make my monthly payments under my Scotiabank finance contract or Mazda Financial Services lease?
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For questions or concerns about your finance payments, contact Scotiabank at: 1-800-4SCOTIA (1-800-472-6842) or visit www.scotiabank.com.
For questions regarding your Mazda Financial Services lease, please contact Mazda Financial Services at 1-888-703-8857 or mazdafinancialservices@cdlsi.com and they will assist you.
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Can Mazda Financial Services extend my lease term agreement if my contract is due to expire?
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For questions regarding your Mazda lease, please contact Mazda Financial Services at 1-888-703-8857 or mazdafinancialservices@cdlsi.com and they will assist you.
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Can I return my vehicle earlier than the end of my lease term with Mazda Financial Services?
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For questions regarding your Mazda lease, please contact Mazda Financial Services at 1-888-703-8857 or mazdafinancialservices@cdlsi.com and they will assist you.
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Are there longer than normal wait times to get finance or lease approval through Mazda’s trusted financial partners?
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For any questions or concerns about finance approval through Scotiabank, please contact Scotiabank at 1-800-4SCOTIA (1-800-472-6842) or visit www.scotiabank.com.
For questions regarding your Mazda Financial Services lease approval, please contact Mazda Financial Services at 1-888-703-8857 or mazdafinancialservices@cdlsi.com and they will assist you.
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Is Mazda providing any financial assistance to customers?
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If you have questions or concerns about your finance payments, please contact Scotiabank at 1-800-4SCOTIA or visit www.scotiabank.com.
For questions regarding your Mazda Financial Services lease, please contact Mazda Financial Services at 1-888-703-8857 or mazdafinancialservices@cdlsi.com and they will assist you.
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Maintenance and Emergencies
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What should I do if I need a service appointment?
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Some of our dealerships remain available to provide essential services. However, services vary by location. We strongly encourage you to contact your local dealership for information on their available services before visiting.
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If I have an appointment scheduled, should I still bring my car in?
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We strongly encourage you to contact your local dealership for information on their available services before visiting.
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If I bring my car into a dealership or to be serviced, what measures will be taken to ensure that it is sanitized before it is returned to me?
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Under the guidance of provincial and federal government and health officials, our dealerships are taking extra precautionary measures to ensure the safety of our customers and employees. Contact your local dealer for more information on their current safety protocols.
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WHAT SHOULD I DO IF I NEED TO SWITCH MY SEASONAL TIRES TO WINTER TIRES?
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Some of our dealerships remain available to provide tire changeovers. However, services vary by location. We strongly encourage you to contact your local dealership for information on their available services before visiting.
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In the event of an emergency, will Mazda be providing emergency maintenance or Roadside Assistance?
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Yes, Roadside Assistance is still available to provide essential emergency roadside services.
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Next Steps
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Legal
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Mazda Unlimited refers only to an unlimited mileage warranty program under the terms of which there are no mileage limitations on the following specific Mazda warranties: (i) 3-year new vehicle; (ii) 3-year roadside assistance; (iii) 5-year powertrain; and (iv) 7-year anti-perforation. Mazda Unlimited is standard on all new models. All Mazda warranties remain subject to the terms, limitations and restrictions available at mazdaunlimited.ca.
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