FREQUENTLY ASKED QUESTIONS

COVID-19 Support

General

  • What steps is Mazda Canada taking to ensure their employees’ safety during this time?
    • At Mazda Canada, safety remains our top priority, and we continue to operate under the guidance of provincial and federal government and public health officials. Our corporate workplaces are currently closed, with employees working from home. Our dealerships have also put additional precautionary measures in place to ensure the safety and comfort of their customers and employees.

  • Is Mazda making any changes to their existing offers?
    • No, we currently have no plans to change our current in-market offers. However, we have created additional payment offers and options for new and existing customers. Please visit our offers page to view our current competitive finance and lease rates. In addition, we’re offering new customers no monthly finance payments for 120 days plus our Unlimited Mileage warranty.

Dealership

  • What measures is Mazda taking to help ensure their dealerships are safe for employees and customers?
    • At Mazda Canada, our team is committed to serving you safely and reliably and our dealerships have implemented new safety measures. While practices vary by dealership, they typically include, but are not limited to, access to sanitizing products, enhanced social distancing measures, and frequent cleaning of high-traffic areas and vehicles.

      Some dealerships are also offering at-home test drives, as well as vehicle pickup and delivery for service appointments.

      Reach out to your local dealership for more information about their safety initiatives.

Delays and Parts

Finance and Warranty

Maintenance and Emergencies

Next Steps

  • Legal
    • 0% APR Purchase Financing is available on select new models. 0% APR Purchase Financing is not available on 2021 models. Terms vary by model. Representative example based on a financed amount of $30,108 for the 2020 CX-5 GX (NVXL80AA00) the cost of borrowing for a 48-month term is $0, monthly payment is $627.25 with $0 down payment, total finance obligation is $30,108. Offer includes freight and P.D.E. of $1,950, $10 OMVIC fee, $20.00 Tire Stewardship fee (all models – covering the cost to Mazda Canada of collecting and recycling tires), $100 Air Conditioning charge and $75.28 PPSA. Offer excludes HST.

      Anniversary Bonus is available to qualifying retail customers who cash purchase/finance/lease a select new and previously unregistered, in-stock 2019/2020/2021 Mazda model from an authorized Mazda dealer in Canada between September 1–30, 2020. Eligible models and maximum bonus amounts are: $500 on 2019/2020/2021 Mazda3/Mazda3 Sport, 2020/2021 CX-3, 2020/2021 CX-30; $1,000 on 2019 CX-5 (excluding Diesel), 2020 Mazda6, 2020 MX-5 ST, 2020 MX-5 RF, 2020 CX-5, 2020 CX-9, 2021 CX-5, 2021 CX-9; $1,500 on 2019 CX-9; $2,500 on 2019 CX-5 Signature Diesel models. Bonus will be deducted from the negotiated price before taxes. Some conditions apply. See dealer for complete details.

      Licence, insurance, taxes and down payment (where applicable) are extra and may be required at the time of purchase. Dealer may sell/lease for less. Dealer order/trade may be necessary on certain vehicles. Offers valid September 1-30, 2020, while supplies last. Lease and finance on approved credit for qualified customers only. Offers subject to change without notice. Visit mazda.ca or see your dealer for complete details.

      *Mazda Unlimited refers only to an unlimited mileage warranty program under the terms of which there are no mileage limitations on the following specific Mazda warranties: (i) 3-year new vehicle; (ii) 3-year roadside assistance; (iii) 5-year powertrain; and (iv) 7-year anti-perforation. Mazda Unlimited is standard on all new models. All Mazda warranties remain subject to the terms, limitations and restrictions available at mazdaunlimited.ca