Apple Car Play

Mazda Connect

Frequently Asked Questions

Have a question or need help troubleshooting? See this page first for the most frequently asked questions.

Apple Car Play™

Apple Car Play™ cannot launch even though and Apple-genuine connector cord is inserted into the USB port and is connected to my iPhone.
- Siri is off. To use Apple CarPlay™ with your vehicle, Siri needs to be turned on.

The error message, ‘Mobile device error’ is displayed after connecting my iPhone to the USB port.
- There is miscommunication between the Mazda Connect and your iPhone. Disconnect the connector cord from the USB port once and then reconnect it.

The icon of the application I want to use is not displayed on the home screen of Apple CarPlay™.
- Only applications compatible with Apple CarPlay™ are displayed on the screen.

Voice recognition using Siri is poor or incorrect.
- If you are having difficulty using Siri, visit the Apple support site or contact Apple.

There is a difference in the audio volume between Bluetooth® audio and Apple CarPlay™.
- Check the volume of the audio on the device connected via Bluetooth^®. The volume on some devices connected via Bluetooth^® can be adjusted.

Siri does not recognize a contact name.
- The iPhone language setting is incorrect. Make sure that the iPhone language is set correctly. (Example: US English and UK English)