Mazda Service FAQ

Do I have to service my Mazda at the dealership where I purchased it?

Building a relationship with your Mazda dealership provides many benefits for you, the customer. The dealership personnel become familiar with you and your vehicle needs; the service department get to know your vehicle and be better prepared to make recommendations regarding vehicle servicing that will keep your Mazda operating at optimum performance; and when you are considering trading in your current vehicle, awareness of the vehicle history will help the dealership provide you with the best resale or trade-in value. However, you may service your vehicle at any Mazda dealership. Also, make sure to have your maintenance booklet validated by a service personnel employee each time a scheduled maintenance is performed.

I am exporting/importing my vehicle between Canada and the U.S.A. What do I need to do?

You require a letter from Mazda certifying your vehicle’s compliance with all safety and emissions standards. Mazda Canada Inc. only processes request forms for vehicles that were distributed and sold as new in Canada. Requests are processed in the order they arrive with processing time being approximately 10 business days from the day of receipt.

For vehicles originally distributed and sold as new in the USA, please access the International Import/Export Request Form at the Mazda North American Operations website here, or contact their Customer Experience Center at 1 800 222 5500 for more information.

To receive documentation a vehicle sold as new in Canada you must obtain and complete an Export/Import request form. Export/Import Request Form (PDF) This form must be completed and sent to the Mazda Canada Inc. office. If you have any problems downloading this document, please contact the Customer Relations Department for Mazda Canada Inc. at 1 800 263 4680 for assistance.

Why doesn't the dealer provide a courtesy vehicle when my vehicle is down?

Mazda New Vehicle Limited Warranty does not provide for a courtesy vehicle. Customers who purchased Mazda Added Protection extended warranty receive the benefit of a rental vehicle while the vehicle is in for a warrantable repair. See the Mazda Added Protection section for details of the program and rental coverage limitations.

I have a complaint to log. Who do I contact?

Your local Mazda dealership management is best placed to address any complaint you may have.

If a service or sales grievance has been addressed by the manager of a specific department and you are not satisfied with the response, then please escalate through management at your local Mazda dealership. The General Manager at your local dealership will make it a priority to review and respond to your concerns.

If you have followed this process and are still not satisfied then you may address your concern through Mazda Canada Customer Relations at: 1-800-263-4680.

Please make sure you have available:Vehicle Identification Number

  • Vehicle odometer reading
  • Dealership name
  • Dealership contact information
  • Approximate dates and times original event occurred
  • Detail of concern or issues

With the following information, Mazda Canada Customer Relations will be in a position to further review and respond in a timely manner. Please allow 48 to 72 hours for a response.

How do I contact Mazda Canada Inc.?

For information on how to contact Mazda Canada, visit the Contact Us page on our website.

How do I find the closest dealer to my home?

To find a Mazda dealer, visit the Find a Dealer page tool on our website.

Grad Rebate – How do I qualify?

To find out if you qualify for Mazda's Grad Program, visit the Grad Program page on our website.

I have changed my address. How do I update my information?

Call Mazda Canada Customer Relations at 1-800-263-4680, or send us your Change Of Address card, which can be found in your warranty booklet.

I have purchased a previously owned vehicle and would like to update Mazda Canada?

Call Mazda Canada Customer Relations at 1-800-263-4680, or send us your Change Of Address card, which can be found in your warranty booklet.